Question 1

How do I place an order?

Accepted Answer

Add items to your cart, go to checkout, and fill in your delivery details. You'll then choose a delivery method and a payment method from the options each shop offers. Currently, Standard delivery and Cash on Delivery are available, so you only pay when your order arrives.

Question 2

Can I order from multiple shops at once?

Accepted Answer

Yes. If your cart has items from different shops, a separate order is created for each shop and each one is delivered independently.

Question 3

Why is there a minimum order amount for some shops?

Accepted Answer

Each shopkeeper can set their own minimum order amount. If your cart total from that shop is below it, you'll be asked to add more items before checkout.

Question 4

How do I use a promo code?

Accepted Answer

Enter your promo code in the "Promo Code" box at checkout and tap Apply. You need to be logged in to use promo codes.

Question 5

Can I change quantity or remove items before placing my order?

Accepted Answer

Yes, on the checkout page you can adjust quantity with the +/− buttons or remove an item entirely before confirming.

Question 6

What payment methods are available?

Accepted Answer

Currently, Cash on Delivery (COD) is the only payment method: you pay in cash when your order is delivered.

Question 7

Are there any delivery/COD charges?

Accepted Answer

Some shops charge a small COD/delivery fee. If applicable, it is shown clearly at checkout before you confirm your order.

Question 8

Is Cash on Delivery safe?

Accepted Answer

Yes, you only hand over payment after checking your order at your doorstep, so there's no risk of paying for something you haven't received.

Question 9

When will online payment (cards, EasyPaisa, JazzCash) be available?

Accepted Answer

Online payments are planned for a future phase. For now, all orders are Cash on Delivery only.

Question 10

Who delivers my order?

Accepted Answer

Each shopkeeper is responsible for delivering their own orders, either themselves or through a courier service they use. Delivery time and charges can vary from shop to shop and are shown at checkout.

Question 11

Do you deliver all over Pakistan?

Accepted Answer

Most shops deliver nationwide via Cash on Delivery, though availability can depend on the individual shop. This will be shown at checkout.

Question 12

If I ordered from 2 different shops, will they arrive together?

Accepted Answer

No. Each shop ships and delivers its own order separately, so you'll receive them at different times.

Question 13

What do the different order statuses mean?

Accepted Answer

Placed → Confirmed → Packed → Shipped → Delivered. You'll get an email and (if enabled) a push notification every time your order status changes.

Question 14

What if I receive a damaged or wrong item?

Accepted Answer

First, contact the shopkeeper directly (via WhatsApp/phone on their shop page) to raise your claim. Most issues are resolved quickly this way. If the shopkeeper doesn't resolve it, raise a support ticket with proof (photos/videos of the damaged item) and Gul Plaza Bazar will step in to help get it resolved.

Question 15

Do you offer refunds?

Accepted Answer

Since orders are Cash on Delivery, there's no online refund to process: any resolution (replacement, partial refund, etc.) is arranged directly with the shopkeeper. Gul Plaza Bazar will assist if you raise a support ticket with proof and the shopkeeper hasn't resolved it.

Question 16

How do I save my delivery address for next time?

Accepted Answer

Add an address under My Account → Addresses and mark it as default. It will auto-fill at checkout every time.

Question 17

How does the wishlist work?

Accepted Answer

Tap the ❤️ icon on any product to save it to your wishlist. You need to be logged in to use this feature.

Question 18

What is a stock alert?

Accepted Answer

If a product is out of stock, tap "Notify Me" and we'll email you as soon as the shopkeeper restocks it.

Question 19

Who are the sellers on Gul Plaza Bazar?

Accepted Answer

They are the original shopkeepers of the historic Gul Plaza Shopping Complex in Karachi, now selling online after the complex was destroyed by fire in January 2026.

Question 20

What are the "floors" (Basement, Ground Floor, etc.)?

Accepted Answer

They mirror the physical layout of the original Gul Plaza building. We also have a "Virtual Floor" for shopkeepers selling online without a matching physical shop number.

Question 21

Can anyone become a Virtual Floor seller, even if they weren't a Gul Plaza shopkeeper?

Accepted Answer

Yes, Virtual Floor sellers are welcome to sell on Gul Plaza Bazar. Like all shops, this is subscription-based, and all plans are currently free.

Question 22

How do I know a shop is genuine?

Accepted Answer

Every shop is manually reviewed and approved by our admin team before it goes live. Unapproved shops are never shown to customers.

Question 23

How do product reviews work?

Accepted Answer

Only customers who are logged in can leave a 1–5 star rating and comment on a product.

Question 24

What is the Memories section?

Accepted Answer

A heritage showcase of photos and videos from the original Gul Plaza shops before the fire, available on shop pages with a Pro or Pro+ subscription.

Question 25

Can I install Gul Plaza Bazar as an app?

Accepted Answer

Yes, when the install prompt appears, tap "Install", or use your browser's menu → "Add to Home Screen" / "Install App".

Question 26

How do I turn notifications on or off?

Accepted Answer

Allow or dismiss the notification prompt when it appears, or manage this anytime from your browser's site settings.

Question 27

Why am I not receiving order confirmation emails?

Accepted Answer

Please check your spam/junk folder first, and make sure the email address you entered at checkout is correct.

Question 28

How long does approval take?

Accepted Answer

Our admin team typically reviews and approves new shops within 24–48 hours.

Question 29

I wasn't a shopkeeper at the original Gul Plaza, can I still sell here?

Accepted Answer

Yes. You can register as a Virtual Floor seller, open to everyone, subscription-based, and all plans are currently free.

Question 30

Can I register more than one shop?

Accepted Answer

Yes, multi-shop accounts are supported. Use the shop switcher in your Vendor Dashboard sidebar to move between your shops.

Question 31

How do I add my shop logo and banner?

Accepted Answer

Go to Vendor Dashboard → Shop Profile and upload your logo and banner. Images are automatically optimized for fast loading.

Question 32

What is my shop's web address (URL)?

Accepted Answer

Every shop gets its own page at gulplazabazar.com/shops/your-shop-name, and you can share this link anywhere.

Question 33

How do I set my delivery/COD charges and minimum order amount?

Accepted Answer

Go to Vendor Dashboard → Settings. Whatever you set here is automatically shown to customers at checkout.

Question 34

How do I add a product?

Accepted Answer

Go to Vendor Dashboard → Products → New Product, and fill in the title, price, images, category and stock.

Question 35

What are the AI Title/Description tools?

Accepted Answer

While adding or editing a product, tap the AI button to instantly generate a more attractive, well-written title or description.

Question 36

What do I do if my product category isn't listed?

Accepted Answer

Use the Category Request feature in your Vendor Dashboard. Our admin team reviews and adds new categories regularly.

Question 37

What happens when a product runs out of stock?

Accepted Answer

Stock automatically decreases with each order. When it reaches 0, the product shows "Out of Stock" to customers, who can tap "Notify Me" to get an email when you restock.

Question 38

How do I know when I get a new order?

Accepted Answer

You'll get an email and (if enabled) a push notification instantly, plus it appears in your Vendor Dashboard → Orders.

Question 39

How do I update an order's status?

Accepted Answer

Go to Vendor Dashboard → Orders, open the order, and update its status (Confirmed → Packed → Shipped → Delivered). The customer is automatically emailed and notified at every step.

Question 40

How do I print an invoice for an order?

Accepted Answer

Open the order detail page and tap "Print Invoice". It generates a compact, printable layout with a QR code.

Question 41

What happens if a customer cancels their order?

Accepted Answer

You'll be notified by email, and the reserved stock is automatically added back to your product.

Question 42

Where do I find the customer's phone number and address?

Accepted Answer

Open the order in Vendor Dashboard → Orders. The customer's phone number and delivery address are shown there for coordinating delivery.

Question 43

How do I get paid for my sales?

Accepted Answer

Since all orders are Cash on Delivery, you (or your courier) collect payment directly from the customer at the time of delivery. Gul Plaza Bazar does not hold or process your order payments.

Question 44

Who delivers the order, me or Gul Plaza Bazar?

Accepted Answer

Delivery is entirely your responsibility as the shopkeeper, whether you deliver it yourself or use a courier service. You can configure a courier (like Trax) under Vendor Dashboard → Settings → Shipping.

Question 45

When will online payments (bank transfer, EasyPaisa, Safepay) be available for my shop?

Accepted Answer

You can already configure these under Vendor Dashboard → Settings → Payment for when online payments launch. For now, all orders remain Cash on Delivery.

Question 46

What is the Memories section, and who can use it?

Accepted Answer

A heritage showcase of your shop's original photos/videos from before the fire. It's available to shops on the Pro or Pro+ plan.

Question 47

What happens if my subscription expires?

Accepted Answer

Your shop and products remain visible, but any limits (products, orders, memories) above the Free plan may no longer apply until you renew.

Question 48

How do I get notified instantly about new orders?

Accepted Answer

Tap "Enable Notifications" in your Vendor Dashboard sidebar to receive instant push notifications for new orders.

Question 49

Where can I see my shop's performance/analytics?

Accepted Answer

Go to Vendor Dashboard → Analytics to see your views, orders, and revenue trends.